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Love your customers

Surprise them. Delight them.

Route happy customers to Google. Give unhappy ones a private channel. Send a gift to both.

7-day trial · No credit card required · From $30/mo after

Gift sent
Sarah M.
Posted to Google
Automatically
83%*
gift reply rate
*
more reviews
94%*
resolved privately

* Aggregate data from active GoodMarks accounts.

FTC + Google alignedNo credit card to startPrivacy

What operators report after switching

“We stopped losing happy jobs to ‘I'll leave a review later.’ The one-tap Google path actually gets used. The private inbox caught two blow-ups before they hit Maps.”
HVAC · 3 locations
“Front desk used to hand out cards nobody scanned. QR on the invoice + text after close-out is the first rhythm that stuck with the crew.”
Home services · dispatch team

Composite feedback from local service operators — anonymized patterns, not individual paid testimonials.

Built for local service verticals — plumbers, HVAC, dentists, and more.

How it works

One tap. Two paths.

Unhappy customers share feedback privately with you

Happy customers leave reviews on Google and more

Automated gifting

Surprise your best customers

Set up automations to send gifts when customers hit spending milestones. No manual work required.

When
$
Customer spends
$1,000+
Then send
Surprise gift
Cookies & thank you
Result
5
Loyal customer
Leaves a review
Popular automations
Fresh cookies
After $500 spent
Coffee gift card
After 5th purchase
Branded mug
After $1,000 spent
Thank you card
After first review
94%

of consumers avoid businesses with negative reviews

ReviewTrackers online reviews survey, 2024

The science

Why routing works.

01

Negativity bias

Unhappy customers are more motivated to post than happy ones. A single one-star can outweigh many five-stars. Give them a private outlet first.

02

Need to be heard

Frustrated customers want acknowledgment. If you don't provide it, they'll find it publicly. Capture feedback before they vent.

03

Service recovery paradox

Customers whose problems are resolved become more loyal than those who never had issues. Turn critics into fans.

Setup

Live in under five minutes.

No technical skills required. Start protecting your reputation today.

1

Create your account

Sign up, add your business name, upload your logo, choose your colors.

A
2

Share your link

Put it on receipts, in follow-up emails, or print the QR code.

goodmarks.io/acme

3

Watch reviews roll in

Track everything in your dashboard. See what's working.

+62%

30d

Features

Everything you need.

Real-time analytics

Track views, ratings, branching outcomes, and conversion at a glance. Know what's working.

1,247

Views

892

Reviews

71%

Conversion

Smart links & QR codes

Every link gets a print-ready QR code. Share anywhere, receipts, emails, table tents.

goodmarks.io/acme

Scannable from any device

Your brand, not ours

Your logo, your colors, your copy. Customers never see GoodMarks.

A

Acme Plumbing

How was your visit?

All your platforms, one link

Google, Yelp, Facebook, TripAdvisor and 12 more.

GoogleYelpFacebookTripAdvisor
New

Customer gifts

Send cookies, coffee cards, or branded merch when customers hit milestones.

CookiesCoffee cardBranded mugThank you

From the founder

Why I built this.

I started a plumbing company a few years ago. Two things became obvious fast.

First, getting reviewsis harder than anyone tells you. Customers who had a great visit don't think to leave one. The ones who left frustrated do.

Second, and the bigger one: in a service business, one negative review can undo months of work. It costs more than the job itself. And most of those reviews come from problems I would have happily fixed if I'd known.

So I built GoodMarks. One link for every review platform you care about. Happy customers go to Google in a tap. Unhappy ones land in your inbox, where you can call, apologize, fix it, and turn what would have been a public scar into a five-star moment.

That's where we started.

BW
Byron Wade
Founder of GoodMarks; plumbing owner before that

Get started

Protect your reputation.

Join thousands of local businesses using GoodMarks to turn every customer into a five-star moment.

Start free trial7-day free trial · no credit card required
7-day free trialNo credit card requiredCancel anytime
iOS · Android

A native app,
actually good.

Inbox, analytics, and review requests from your phone. We'll email you the day it ships — no countdowns, no build-in-public noise.

FAQ

Questions answered.