GoodMarks + ServiceTitan
Architecture + scopes: /integrations/servicetitan.
Why owners switch
Built for ST-sized ops, without enterprise reputation-suite pricing
You already run Marketing Pro, dispatch, and accounting inside Titan. GoodMarks adds the reputation layer with routing tuned for compliance, not another six-figure upsell.
Train franchise GMs on the exact customer path.
Same interactive routing demo your branches will send homeowners, aligns with ST-triggered sends.
Step 1, Customer rates
How was your experience?
5 of 5
Private inbox
Owner email · instant
Marcus J.
nowService was slower than I expected and the part I needed wasn't in stock, wanted to give a heads-up before leaving a public review.
You see it before Google does, call back, refund, fix it.
Public review
Customer picks the platform
One tap → live on Google in seconds.
Three things, then you're live.
Paste your Google review link
Add Yelp, Facebook, BBB, or other platforms you care about, in the order you want customers to see.
Add your logo and brand color
Customers see your business on the page and on printed QR materials, not GoodMarks.
Share one link or QR everywhere
Invoices, vans, email signatures, follow-up texts. Happy customers tap to Google; unhappy ones can reach you privately too.
7-day free trial · no credit card · $30/mo after
Not review gating
Every customer sees your public review options.
GoodMarks never hides low ratings from Google. One-star and five-star customers get the same list of public platforms you configure. Lower ratings also see a private feedback path to you, alongside the public choices, not instead of them.
Everything for $30 a month.
Multi-platform routing
Google, Yelp, Facebook, BBB, and more, you choose the set and order.
Private feedback inbox
Frustrated customers can reach you first while public options stay visible.
Your branding only
Your logo, colors, and business name on the page customers see.
QR + print layouts
Generate QR codes sized for invoices, vans, signs, and packaging.
Live analytics
See visits, ratings, and outcomes in one dashboard.
Policy-aligned design
Built with 16 CFR § 465 and Google’s review rules in mind.
Questions owners ask.
How does GoodMarks authenticate to ServiceTitan?
OAuth 2.0 client_credentials, no long-lived API key sprawled across spreadsheets. Each tenant connects once inside GoodMarks.
Are webhooks verified?
Yes, we validate ServiceTitan-Signature (HMAC-SHA256) before processing Job.Completed / Invoice.Paid payloads.
Will multi-location franchises work?
Connections are tenant-safe per ServiceTitan business; technician sync can mint per-tech routes automatically, details on the integration page.
Is routing FTC/Google compliant?
GoodMarks never gates, public destinations remain visible for every rating. Read /no-review-gating.
Where is setup documented?
Dashboard → Integrations → ServiceTitan plus /integrations/servicetitan for scopes, webhook URLs, and secrets.
Connect ServiceTitan to GoodMarks.
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